Providing grassroots social services to help our children, our youth, our families and our communities become empowered and resilient. If you or someone you know need assistance, call 1300 663 411.

Our work.

The RAATSICC philosophy is that no-one knows our children and families in our remote communities better than the families themselves.

The Advisory Program

The Advisory Program is the only service provided through the RAATSICC secretariat.

The Advisory program is instrumental in guiding RAATSICC’s professional practice. In early 2015, as a result of constitutional changes this program extended to cover all areas of the FNQ Region.

The Advisory program has serviced Aboriginal and Torres Strait Islanders for over 2 decades. As the peak body on Aboriginal and Torres Strait Islander Child, Youth and Family Matters in the FNQ Region, this program aims to educate on major trends and issues, support community controlled initiatives and advocates for sustainability in all aspects of Child, Youth and Family Matters.

From humble beginnings the Advisory program continues to be delivered solely through the support of donations and RAATSICC Membership fees, reaffirming our commitment to achieving better outcomes for Children, Youth and Families.

This Advisory program is tailored to support RAATSICC members to address issues relating to Child, Youth and Families. We achieve this through:


  • Consultations: community and individual (fee for service)
  • Shared facilitation of community awareness programs
  • Networking mechanisms
  • Referrals
  • Research
  • Joint initiatives
  • Auspicing of funds

This support is not limited to the items outlined nor is it given without prior request.

Child Protection Unit (CP Unit)

The CP Unit provides two programs:

  • Recognised Entity Service (RE)
  • Aboriginal & Torres Strait Islander Family Support Service (ATSI FSS)

Recognised Entity Service (RE)

RAATSICC delivers the Recognised Entity Service (RE) for Aboriginal and Torres Strait Islanders from the remote communities of Cape York. This service has two (2) core functions:

  • Provides cultural and family information and advice to Child Safety Services, in relation to child protection matters.
  • Provides families with information to help understand the child protection process and decisions made by Child Safety Services.

When advising, the RE prioritise the following:

  • The Safety of the Child
  • What is in the best interest of the Child
  • The Child’s rights
  • The Child’s physical, emotional and spiritual wellbeing
  • Cultural necessities
  • Maintaining Child’s connections with Kin, Culture and Country

RE is consulted at significant decision making points of the child protection continuum this includes: Intake; Investigation and Assessment; Suspected Child Abuse and Neglect (SCAN); Court Support; Case Planning; and Placement.

The Far North Queensland Region is made up of 8 Child Safety Service Centres(CSSC), 5 of which our service predominately provide the Recognised Entity Service to:

  • Cape York South CSSC
  • Thursday Island CSSC
  • Cooktown CSSC
  • Cape York North and Torres Strait Islands CSSC
  • Weipa CSSC


  • Assist communities to establish and coordinate Child Protection Committees
  • Assist individuals and families to understand Child Safety’s decisions
  • Attend Family Group Meetings (FGM)
  • Assist with and participate in community events
  • Provide education and awareness on Child Protection
  • Liaise with local Child Protection Committees

RAATSICC coordinates and employees RE Advisors in the communities of:

  • Aurukun
  • Cooktown (Servicing Cooktown, Hope Vale, Laura, Wujal Wujal)
  • Lockhart River
  • Pormpuraaw
  • Coen
  • Kowanyama
  • New Mapoon (servicing Bamaga, Injinoo, New Mapoon, Seisia and Umagico)
  • Weipa (Servicing Mapoon, Napranum and Weipa)

Aboriginal & Torres Strait Islander Family Support Service (ATSI FSS)

The RAATSICC Aboriginal & Torres Strait Islander Family Support Service is aimed at assisting parents and/or families who are vulnerable or at risk of entering the child protection system. Our service provides parents and/or families with practical guidance, advice and support to strengthen, enhance and value their parenting skills so that their child and/or children are safe and cared for.

RAATSICC Family Support Workers acknowledge the personal, cultural and spiritual wellbeing of parents and/or families offering client focussed support with:

  • Managing a household;
  • Planned and safe daily routines;
  • Nutrition and meals;
  • Understanding child development and needs;
  • Health care;
  • Emotional support;
  • Housing and responsibilities;
  • Budgeting and income;
  • Child / parent relationship and communication;
  • Alternative forms of discipline for children;
  • Information on services / programs that also assist families.

We service the following communities:

  • Atherton Tablelands (extending to Croydon)
  • Pormpuraaw
  • Cairns Region
  • Coen
  • Yarrabah
  • Innisfail (including Cassowary Coast townships of Tully, Mission Beach & surrounds)
  • Kowanyama
  • Lockhart River
  • Northern Peninsula Area (NPA - Injinoo, New Mapoon, Bamaga, Seisia Umagico)
  • Weipa Cluster (Weipa, Aurukun, Napranum, Mapoon)
  • Cooktown Cluster (Cooktown, Wujal Wujal, HopeVale)

Who can refer?

  • Child Safety Services
  • Aboriginal Medical Services
  • Department of Education Training and Employment
  • Queensland Health
  • Other government and non-government agencies
  • Self referrals

The major component of service provision is based on early intervention, which is supported through non-statutory referrals. For all referrals and queries please email: [email protected]

Community Awareness, Resources & Support Unit (CARS Unit)

The CARS Unit provides three programs:

  • Family Care Service (FC)
  • Remote Indigenous Child Witnesses of Domestic Violence Support Unit (CWDV Support Unit)
  • Ma’aathan Women’s Shelter, Aurukun

Family Care Service (FC)

The FC Service provides an outreach service to individuals and families (Indigenous and non-Indigenous) that have temporary ‘informal care arrangements’ in place for children 0–18 years of age.

These arrangements acknowledge family and community responses to preventing children and young people entering the child protection system.

FC Workers support individuals and families with the aim to re-establish and maintain healthy and strong levels of family, household and child rearing management skills for children and young people that they care for.

FC Workers are able to support families to ensure they have information and strategies to identify needs, and build on existing knowledge and strengths that enhance their commitment to care for their children and young people.

Referrals (including self-referrals) are accepted for children and young people from the communities of:

  • Kowanyama;
  • Lockhart River;
  • Wujal Wujal; and
  • Laura.

FC Workers provide information and skills in:

  • Parenting skills
  • Emotional management skills
  • Family and social relationships
  • Financial management skills
  • Basic self-care skills
  • Living skills
  • Access to education and/or employment
  • Social interaction
  • Household maintenance / management
  • Child, young person and/or parent health and mental health needs
  • Social and communication skills
  • Accountability for actions

Referrals can be directly forwarded to:

Remote Indigenous Child Witnesses of Domestic Violence Support Unit (CWDV Support Unit)

The Remote Indigenous CWDV Support Unit provides support to children and young people under the age of 18 years, experiencing (or at risk of experiencing) domestic and family violence.

Child Counsellors work alongside children, young people and their families to deliver therapeutic services in line with individual and/or group case support plans.

Counsellors are able to create activities that help children and young people identify issues, acknowledge their strengths to make choices, decisions and plans for their future.

Referrals (including self-referrals) are accepted for children and young people from the communities of:

  • Kowanyama;
  • Lockhart River;
  • Mapoon; and
  • Napranum.

How do CWDV Counsellors service our clients?

  • Engage a holistic approach to case management, considering the child and young persons family dynamics.
  • Provide Protective Behaviour sessions to children and young people in order to develop personal safety skills.
  • Service delivery is age and culturally appropriate and builds on existing community supports available.
  • Participate in networking opportunities and work collaboratively with other services in the prevention of child abuse and neglect and domestic and family violence.

Topics covered as part of the case plan for each referred client include:

  • Assessment (Consent, Building Rapport)
  • Physical and Emotional Abuse
  • Feelings (Triggers, Coping)
  • Self Discovery
  • Strength
  • Support Planning
  • Celebration of achievements

Referrals can be directly forwarded to:

Support Link (via referrals from police and other emergency services)

  • Victim Assist Queensland: call 1300 546 587

Ma’aathan Women’s Shelter, Aurukun

The Ma’aathan (Helping Hands) Women’s Shelter provides an immediate response to homelessness for women and children affected by domestic and family violence in the community of Aurukun. The shelter provides:

  • Safe and secure accommodation for women and their children
  • Confidentiality and privacy
  • Information and referrals
  • Practical support according to needs

Shelter staff will organise and participate in local early intervention and prevention activities aimed at reducing the incidence of domestic and family violence in Aurukun.

RAATSICC is committed to building a no-tolerance attitude to domestic and family violence.

Ma’aathan Women’s Shelter staff are available Monday to Friday during office hours and via an on-call 24 hour support service on weekends and public holidays.

Women and children accessing the shelter are provided with or supported to receive information regarding:

  • Referral to counselling services;
  • Assistance with accessing housing support;
  • Information on Domestic Violence and Family Violence;
  • Information on Domestic Violence Protection Orders;
  • Development of Safety Plans;
  • Advocacy and Support;
  • Support to access DVConnect and other shelters;
  • Outreach follow up.

To refer to this service please call 4060 6000, or email [email protected], or present at the shelter during office hours.

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